Booking, Cancellation, Refund and Admission Policy

Effective date: August 18, 2026
Last updated: September 10, 2026
 

Emergency Edge First Aid (“EEFA”) is committed to delivering high-quality first aid and emergency response training. Course seats, instructors, venues, equipment, travel arrangements and Canadian Red Cross participant materials may be allocated in advance.

This policy applies to all registrations unless different terms are stated in a written quote, proposal, invoice or private-course agreement.
 

1. Payment Methods

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EEFA accepts:

• Credit cards

• Debit cards

• E-transfers

• Business cheques from approved business or organizational clients

EEFA does not accept cash payments.

Payments made by cheque are not considered complete until the cheque has cleared.
 

2. Booking Time Frames

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Where possible, EEFA recommends booking:

• Courses lasting two days or less at least one week in advance

• Courses lasting longer than two days at least two weeks in advance

Last-minute registrations may be accepted when space is available, provided the participant can complete all pre-course requirements by the applicable deadline.

Public course dates, schedules and available spaces are listed on the EEFA website. Availability remains subject to confirmation, payment and completion of any required registration steps.
 

3. Payment and Deposit Requirements
 

Public courses lasting two days or less

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Full payment is required at registration.

A seat is not reserved until payment has been received.

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Public courses lasting longer than two days

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A 50% deposit is required at registration when booking more than 14 calendar days before the published course start date. The remaining balance is due 14 calendar days before the course begins. If registration occurs 14 calendar days or fewer before the course begins, full payment is required at registration.
 

For example, for a course beginning January 22:

• January 7 is the final day to register with a 50% deposit.

• Beginning January 8, full payment is required at registration.
   

Deposits become non-refundable according to the cancellation terms in Section 5.

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Private and on-site courses

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Unless otherwise agreed in writing:

• A 40% deposit is required to confirm the booking.

• The remaining balance is due between seven and 14 days before delivery, as stated in the applicable quote or agreement.

• The booking is not confirmed until the deposit has been received.
   

The client remains responsible for any non-refundable venue, travel, accommodation, material or third-party expenses incurred for the booking.

 

Approved B2B invoice accounts

 

Businesses and organizations may request approval to pay by invoice.

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Unless different terms are agreed upon in writing:

• A 40% deposit is required at booking.

• The remaining balance is due within 15 days after course delivery.

• A late fee of 2% per month may be applied to overdue balances.
   

Applicable payment deadlines and late-payment terms will be stated in the quote, contract or invoice.

 

4. Minimum Enrolment

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Unless otherwise stated, EEFA generally requires:

• Six participants for courses with a permitted instructor-to-participant ratio greater than 1:12, including most Core and Psychological First Aid programs

• Four participants for courses with a 1:12 instructor-to-participant ratio, including Wilderness and Professional Responder programs
   

Courses with insufficient enrolment may be rescheduled or cancelled. Affected participants will be notified as soon as reasonably possible.

EEFA reserves the right to proceed with fewer participants than the usual minimum. Where enrolment falls below the Canadian Red Cross recommended minimum of four participants, EEFA may consult the Canadian Red Cross and request permission to proceed. Approval is not guaranteed.

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5. Public Course Cancellations and Refunds

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Cancellation requests must be submitted by email to bookings@emergencyedge.ca.

Cancellation deadlines are calculated in calendar days from the published course start date. The time of cancellation is determined by when EEFA receives the written request.

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Courses lasting two days or less
 

Seven or more calendar days before the course:
 

The participant is eligible for a refund less:

• A 10% administrative fee

• The cost of any non-returnable materials or online components already issued, accessed, activated or redeemed

• Any non-refundable third-party expenses incurred specifically for the participant
   

Six or fewer calendar days before the course:

The registration is non-refundable.
 

Courses lasting longer than two days

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Twenty-one or more calendar days before the course:

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The participant is eligible for a refund less:

• A 10% administrative fee

• The cost of any non-returnable materials or online components already issued, accessed, activated or redeemed

• Any non-refundable third-party expenses incurred specifically for the participant
   

Seven to 20 calendar days before the course:

The participant is eligible for a refund of payments received, less:

• The registration deposit

• The cost of any non-returnable materials or online components already issued, accessed, activated or redeemed

• Any non-refundable venue, travel, accommodation or third-party expenses incurred specifically for the participant
   

Six or fewer calendar days before the course:

The registration is non-refundable.
 

Replacement participants
 

If a cancelling participant arranges for another eligible participant to take the seat, and that person completes registration and all pre-course requirements before the applicable deadline, EEFA may provide a refund to the original participant less:

• A 10% administrative fee

• Any non-transferable materials or online components already issued

• Any price difference or additional expense created by the substitution
   

Participant substitutions require prior EEFA approval and may not be possible for courses involving personalized Canadian Red Cross materials, completed online components or individual prerequisites.
 

6. Non-Refundable Circumstances

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No refund will be provided for:

• Failure to attend

• Late arrival resulting in denied admission

• Failure to complete required online learning by the stated deadline

• Failure to meet or provide proof of course prerequisites

• Failure to bring required identification, clothing, equipment or documentation

• Voluntary withdrawal after the course begins

• Removal from a course for unsafe, disruptive or inappropriate conduct

• Failure to meet the knowledge, skill, attendance or assessment requirements for certification

Course registration provides access to instruction and assessment. It does not guarantee successful completion or certification.

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7. Transfers and Rescheduling
 

A participant may request one transfer to another available course date before the original course begins.

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Transfer deadlines are calculated in calendar days from the published course start date. Transfers are subject to availability and EEFA approval and are not guaranteed.

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Any difference in course price must be paid before the transfer is confirmed. A transferred registration becomes non-refundable and cannot normally be transferred again.

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Courses lasting two days or less

• Fourteen or more calendar days before the course: No EEFA transfer fee

• Seven to 13 calendar days before the course: 10% administrative fee

• Six or fewer calendar days before the course: Treated as a cancellation
   

Courses lasting longer than two days

• Twenty-one or more calendar days before the course: No EEFA transfer fee

• Fourteen to 20 calendar days before the course: 5% administrative fee

• Seven to 13 calendar days before the course: 10% administrative fee

• Six or fewer calendar days before the course: Treated as a cancellation
   

The participant remains responsible for:

• Any increase in the price of the replacement course

• Non-transferable Canadian Red Cross materials or online components

• Non-refundable venue, travel, accommodation or third-party expenses already incurred
   

If the original seat is filled by another eligible participant, EEFA may reduce or waive the transfer fee. Any reduction is at EEFA’s discretion and does not apply to non-refundable expenses already incurred.
 

Transfers are not available following:

• Failure to attend

• Denial of admission

• Removal from a course

• Failure to meet course prerequisites

• Failure to complete required pre-course work by the deadline
   

8. Private and On-Site Course Changes
 

Private and on-site courses are subject to the cancellation and rescheduling terms stated in the applicable quote, invoice or service agreement.
 

Unless otherwise agreed in writing:

• Deposits are non-refundable because they secure instructors, dates, equipment, materials, venues and travel arrangements.

• One rescheduling request received at least 14 days before the course may be accommodated without an additional EEFA rescheduling fee, subject to availability.

• Rescheduling within 14 days may require an additional fee to cover staffing, venue, travel, accommodation and material commitments.

• The client remains responsible for non-refundable expenses already incurred.

• Cancellation and balance-payment terms stated in the applicable quote or agreement will apply.
   

Changes to participant numbers may affect pricing and must be communicated to EEFA as early as possible.
 

9. Participant Responsibilities and Admission
 

Participants are responsible for reviewing the course description, registration confirmation and pre-course instructions before attending.
 

Participants must:

• Meet all stated age, certification and course prerequisites

• Complete required online learning by the stated deadline

• Provide any requested proof of prerequisite certification

• Arrive by the check-in or admission time stated in the course instructions

• Bring required identification, clothing, equipment and materials

• Follow instructor directions and EEFA safety and conduct requirements
   

EEFA may deny admission or remove a participant when these requirements are not met or when continued participation would compromise safety, course standards or the learning environment.
 

When EEFA is ready and able to provide the scheduled course, but a participant is denied admission because of lateness, missing prerequisites, incomplete pre-course work or another failure to meet published requirements, the registration will be treated as a participant cancellation or failure to attend. It will not be eligible for a refund or transfer.
 

10. Cancellation or Rescheduling by EEFA
 

If EEFA cancels a course, registered participants may choose:

• A full refund of course fees paid to EEFA

• A transfer to another available course at no additional charge
   

If EEFA reschedules a course and the new date is unsuitable, the participant may request a full refund.
 

EEFA is not responsible for participant travel, accommodation, lost wages, childcare costs or other third-party expenses associated with attending a course. Participants are encouraged to use refundable or flexible travel and accommodation arrangements.
 

11. How to Request a Refund or Transfer
 

Email bookings@emergencyedge.ca and provide:

• Your full name

• Course name and scheduled date

• Order number or receipt

• Whether you are requesting a cancellation, refund or transfer

• The reason for the request
   

EEFA will normally respond within five business days.
 

Approved refunds will be returned to the original payment method. EEFA will initiate the refund within 10 business days after approval. Additional processing time may be required by the participant’s bank or payment provider.
 

12. Rewards, Discounts and Promotional Offers
 

Rewards, discounts, referral programs and promotional offers are governed by the separate terms provided with the applicable offer.

Unless expressly stated otherwise:

• Discounts cannot be combined.

• Discounts have no cash value.

• Refunds will not exceed the amount actually paid.

• Promotional or referral benefits may be cancelled if the underlying registration is refunded, disputed or charged back.
   

13. Changes and Applicable Rights
 

The version of this policy accepted when registration is completed will normally govern that registration. Later changes will not be applied retroactively unless required by law.
 

EEFA may make reasonable exceptions to this policy where warranted, but doing so in one situation does not require EEFA to make the same exception in another.
 

Nothing in this policy limits any consumer right that cannot legally be waived.